Platinum Mart Policies

Return Policy:

If you are dissatisfied with an item you've purchased from Platinum Mart, you may return it within 30 days for a refund or an exchange. Your refund will be processed once the item being returned has been received. Shipping and Handling charge is NOT refundable. In order for you to receive full credit, the product must be returned in the original packaging with all accessories and manuals included. Refunds will be made by crediting the original credit card account number used for the purchase. Please remember that shipping and handling is not refundable unless you receive either damaged or incorrect items. The original invoice must be included in the returned package. Return merchandise, unaltered, in the original packaging. Then, place the box inside the cardboard return packaging you received in the package with your shipment. We cannot accept merchandise that has been altered or damaged, or is not returned to us as instructed. If you discarded any of these shipping materials, or would like any help with this step of the process, please e-mail us at: support@platinum-mart.com

For exchanges, we will not charge for the first exchange, but after that, we will charge a shipping fee to the credit card that you used to make the purchase.  

For special orders, we also charge a re-stocking fee of 5% of the purchase price on all exchanges and returns.

Privacy Policy:

At Platinum Mart, we are committed to protecting your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfill orders, and provide a personal and customized shopping experience. We do not share your information with any outside parties.

When placing an order, you provide your name, mailing address, telephone number, e-mail address, credit card number, and expiration date. For customers paying through alternative methods (such as a bank wire), additional information is required. We collect that information in order to:

Verify your identity for payment authorization;
Ship your order to you;
Contact you regarding your order status;
Personalize your shopping experience;

Your personal information will be shared with your credit card company and the party through whom your product is shipped. This shared personal information includes all the following:

your name:
your e-mail address:
your street address:
your telephone number: and, 
your credit card information
(so we can authorize and charge the purchase). 

Your personal information will not be sold to mailing-list firms or distributed without your permission.

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